Best Western Plus Hotel Universo
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손님 리뷰
The location was excellent, plenty of restaurants and shops beside the hotel. Within close proximity to all the major tourist attractions. No need to take the metro, just walk and discover beautiful Rome.
David
2023년 12월
The things I liked the most during my stay were the breakfast because it had many options and it was not too expensive, the king sized bed that gave us a lot of room to sleep for both me and my boyfriend and I got to say and it maybe surprising but the hotel shampoo and body cream, but especially the shampoo that had no silicon in it. My scalp was very happy with it, my chevelure was shiny and bouncy and since that, I've been trying to purchase shampoo with no silicon in it, but I haven't quite found something that feel as good as the one I was using in the hotel room. Also, I want to say that the front desk manager that was doing day shift and speaking french was very responsive and accomodating. The first day, I told them that there was an issue with the shower door (and I've been working as a housekeeper in my younger years so I know it's not good for pre-usure + it can be a pain in the ass to walk into a bathroom with a floor full of water and clean the mess when you already have a lot on your plate) so anyway, the next day, someone was coming to fix it and we also got a free breakfast.
Melissa
2023년 4월
Location is great and surrounded by many restaurants and cafes and close to attractions; the staff are nice
Ouz1212
2023년 12월
Location to Roma Termini is very convenient. Room was a good size , with a comfortable bed. I have stayed at this hotel each time I have been in Rome, and this visit met expectations.
Caroline
2023년 6월
Everyone at the front desk provided quality customer service, very accommodating and welcoming. Special thanks to Ana for her attention to detail and for speaking such excellent English (very much appreciated). Our keycard, for both rooms, did not work at first attempt -but front desk was able to resolve quickly. Downside, there was only one keycard for two people to share (cumbersome when one person wants to leave the room – cannot take the key with you because the key runs the electric in the room). The rooms were clean. The heat/cool did not work very well, but they did sent someone up to take a look, he fixed -but the fix was temporary, next day later it failed again. Hotel is walking distance to hop-on/hop-off stop site. Hotel public spaces were very clean and the neighborhood felt safe. Elevators are tiny, two people with luggage and the car is full. The day/time we arrived, many food places were closed, but the front desk referred us to a nearby restaurant, Trattoria D'Azeglio – it was excellent – we ate there three times – great staff, delicious food.
Vickilyn
2025년 5월
The hotel was in a great location, a short walk from all the best attractions. The staff were very friendly and helpful. Breakfast was nice, with a fair variety. The room was very clean, comfortable and quiet so a good night's sleep could be had by all after a very busy day site seeing. The room also had a balcony which was a lovely touch. To be fair we didn't really spend much time in the hotel with Rome having so much see and explore. The weather was glorious whilst we were there so we were a little disappointed that the roof top bar/restaurant wasn't open during our stay due to updates being carried out ready for the summer season. All in all a great choice of hotel and would definitely recommend.
Catherine
2025년 4월
Although the location is near Termini station , which is quite a shady area to hang around, I didn’t witness or experience anything bad, could be a problem if you don’t like walking as it is a bit of a walk to see the main tourists attractions. The staff were amazing, always willing to help and always greeted me every morning and evening, gym is actually pretty good also, can’t comment on the breakfast as I didn’t eat at the hotel plenty of places nearby for breakfast etc room was cleaned every day and was given fresh towels , also my room had a balcony which was a bonus! Bed was super comfy
Conall
2025년 4월
This is my fourth time in Rome and this is by far has been my favourite stay because of the accommodation! ( and the Rugby ). The room was excellent with a proper extra single bed for our child. The main bed is super king size and very comfortable. The bathroom was huge with separate shower cubicle as well as bathtub. All the plumbing worked which is not always the case in Rome ( understandably ) best of all was the large patio style door window ( safety rail provided ) which allowed us to open fully providing a lively fresh breeze through the room ❤️…The room staff cleaning did an excellent job every day! All staff were extremely welcoming. Absolutely loved this stay!
Brian
2025년 3월
Location close to the Rome termini station is helpful though the road near the hotel is super congested. The room despite the small size had all amenities which were somehow fitted in. The breakfast spread was good and there are plenty of restaurants and grocery stores around if needed.
Njoshi25
2025년 1월
The hotel was lovely and it’s in a great location. Staff were very nice and the hotel and rooms were very clean and comfortable. However, it was very disappointing that the rooftop bar was not open and we didn’t know this before booking. There was nowhere in the hotel to have a drink so I thought they were missing a trick with that and not good for guests. Also found the doors on our floor were constantly slamming from early in the morning which woke us up most mornings. The hotel need to do some upgrades to make them soft close as it’s extremely annoying and disruptive to guests.
Laura
2025년 4월
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