Best Western Plus Hotel Universo

The things I liked the most during my stay were the breakfast because it had many options and it was not too expensive, the king sized bed that gave us a lot of room to sleep for both me and my boyfriend and I got to say and it maybe surprising but the hotel shampoo and body cream, but especially the shampoo that had no silicon in it. My scalp was very happy with it, my chevelure was shiny and bouncy and since that, I've been trying to purchase shampoo with no silicon in it, but I haven't quite found something that feel as good as the one I was using in the hotel room. Also, I want to say that the front desk manager that was doing day shift and speaking french was very responsive and accomodating. The first day, I told them that there was an issue with the shower door (and I've been working as a housekeeper in my younger years so I know it's not good for pre-usure + it can be a pain in the ass to walk into a bathroom with a floor full of water and clean the mess when you already have a lot on your plate) so anyway, the next day, someone was coming to fix it and we also got a free breakfast.

Room was clean and comfortable. Had a refill bottle of water to use with water fountains in the hotel to refill when needed. Tea and coffee making facilities and in the bathroom were little toothbrushes in case you forgot etc. Breakfast was amazing! So much to choose from. There were pizzas, meatballs, rice, fish, scrambled eggs, bacon, pancakes cakes and pastries, fruit and cereals and they made specialty coffee if you wanted.

The area around Termini station has a mixed reputation, but that turned out to be very unfair. The area is perfectly fine, the location is great, and the Hotel Universo turned out to be wonderful. I had a very nice room with a private balcony even. The area is busy and sometimes a bit noisy, but I did not have any problems to sleep. Actually, the beds (and pillows) are fantastic and I slept almost better than at home. The hotel equipment is very good, the staff is very friendly (e.g., I got an extension of the check-out time without any problem and the extra hour was extremely valuable), and the breakfast buffet is great. There also was a good atmosphere in the hotel.

Perfect location. Nice big and clean room with modern amenities. Good breakfast.

Everyone at the front desk provided quality customer service, very accommodating and welcoming. Special thanks to Ana for her attention to detail and for speaking such excellent English (very much appreciated). Our keycard, for both rooms, did not work at first attempt -but front desk was able to resolve quickly. Downside, there was only one keycard for two people to share (cumbersome when one person wants to leave the room – cannot take the key with you because the key runs the electric in the room). The rooms were clean. The heat/cool did not work very well, but they did sent someone up to take a look, he fixed -but the fix was temporary, next day later it failed again. Hotel is walking distance to hop-on/hop-off stop site. Hotel public spaces were very clean and the neighborhood felt safe. Elevators are tiny, two people with luggage and the car is full. The day/time we arrived, many food places were closed, but the front desk referred us to a nearby restaurant, Trattoria D'Azeglio – it was excellent – we ate there three times – great staff, delicious food.